{"id":1078,"date":"2016-10-31T08:40:53","date_gmt":"2016-10-31T07:40:53","guid":{"rendered":"http:\/\/www.tour-sa.com\/?p=1078"},"modified":"2021-02-15T11:43:06","modified_gmt":"2021-02-15T10:43:06","slug":"satisfaccio-client","status":"publish","type":"post","link":"https:\/\/www.tour-sa.com\/ca\/satisfaccio-client\/","title":{"rendered":"Millorant el grau de satisfacci\u00f3 del client"},"content":{"rendered":"<p>Les empreses de missatgeria juguen un rol fonamental en el <a href=\"http:\/\/www.aec.es\/web\/guest\/centro-conocimiento\/satisfaccion-del-cliente\">grau de satisfacci\u00f3 dels clients<\/a>. Sobretot, en els negocis online en els quals el servei de log\u00edstica \u00e9s l&#8217;\u00fanic punt de contacte entre client i l&#8217;empresa. La qualitat del servei de missatgeria d&#8217;un ecommerce poden fer caure o ressorgir la percepci\u00f3 que tenen els clients de <strong>la imatge de marca.<\/strong><\/p>\n<p>Molts d&#8217;aquests negocis online, no destinen\u00a0massa temps en escollir quin \u00e9s l&#8217;empresa de missatgeria que millor\u00a0<span lang=\"ca\">at\u00e9n a la satisfacci\u00f3 dels clients.<\/span>I es que, com escollir l&#8217;empresa de log\u00edstica m\u00e9s adequada? Aquests 4 consells van a ajudar-te.<\/p>\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">&iacute;ndice<\/p><ul class=\"toc_list\"><li><a href=\"#1_Packaging\"><span class=\"toc_number toc_depth_1\">1<\/span> 1. Packaging<\/a><\/li><li><a href=\"#2_Enviaments_segurs\"><span class=\"toc_number toc_depth_1\">2<\/span> 2. Enviaments segurs<\/a><\/li><li><a href=\"#3_Baixa_el_pes_dels_teus_enviaments\"><span class=\"toc_number toc_depth_1\">3<\/span> 3. Baixa el pes dels teus enviaments<\/a><\/li><li><a href=\"#4_Una_empresa_de_missatgeria_que_et_deixi_escollir\"><span class=\"toc_number toc_depth_1\">4<\/span> 4. Una empresa de missatgeria que et deixi escollir<\/a><\/li><\/ul><\/div>\n<h2><span id=\"1_Packaging\">1. Packaging<\/span><\/h2>\n<p>A mesura que el m\u00f3n del <a href=\"https:\/\/www.tour-sa.com\/ca\/missatgeria-ecommerce\/\">ecommerce<\/a> va desenvolupant-se, les expectatives dels consumidors online pel que fa al servei de log\u00edstica tamb\u00e9 van en augment. Fa anys, el <strong>packaging<\/strong> i els enviaments eren, tan sols, un procediment m\u00e9s dins del cicle de compra. Per\u00f2 tot aix\u00f2 ha canviat. El packaging ara busca sorprendre al consumidor i oferir-li una experi\u00e8ncia \u00fanica amb la teva empresa.<\/p>\n<p>Algunes empreses, realitzen veritables <a href=\"http:\/\/www.marketingdirecto.com\/marketing-general\/tendencias\/35-ejemplos-de-packaging-tan-increibles-que-no-querra-utilizar-el-producto-que-hay-dentro\">obres d&#8217;art en el packaging<\/a> i aconsegueixen proporcionar un estil \u00fanic i complet a cadascun dels seus enviaments. Per exemple, posant el logo corporatiu en la caixa, empaquetant individualment cadasc\u00fan dels productes o afegint una nota dins de la caixa, agraint al client l&#8217;haver confiat en la teva empresa.<\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"2_Enviaments_segurs\">2. Enviaments segurs<\/span><\/h2>\n<p>Despr\u00e9s de realitzar el packaging amb cert m\u00e0rqueting, arriba l&#8217;hora d&#8217;embolicar el paquet per garantir un enviament segur. Si b\u00e9 \u00e9s cert que aqu\u00ed no importa tant l&#8217;est\u00e8tica, has de ser<strong> acurat amb la qualitat de l&#8217;embalatge<\/strong> i la seguretat que confereixes als teus productes. Pensa en una caixa de transport que s&#8217;adapti a la grand\u00e0ria del teu paquet i que realment protegeixi el contingut durant el viatge.<\/p>\n<h2><span id=\"3_Baixa_el_pes_dels_teus_enviaments\">3. Baixa el pes dels teus enviaments<\/span><\/h2>\n<p>Sovint, el preu dels enviaments i transports internacionals est\u00e0 marcat pel preu del producte. Per aix\u00f2, aconseguir que els teus paquets siguin lleugers \u00e9s, a m\u00e9s d&#8217;una tend\u00e8ncia pr\u00e0ctica, el millor m\u00e8tode per <strong>reduir els teus costos<\/strong> en els enviaments. Al final, reduir el cost de la log\u00edstica acaba revertiendo en l&#8217;import que paga el client. Gaireb\u00e9 sempre, un client que paga menys \u00e9s un client m\u00e9s feli\u00e7.<\/p>\n<h2><span id=\"4_Una_empresa_de_missatgeria_que_et_deixi_escollir\">4. Una empresa de missatgeria que et deixi escollir<\/span><\/h2>\n<p>Que et deixin escollir \u00e9s sempre interessant. Les empreses de missatgeria que et proposen diverses opcions per fer els teus enviaments seran sempre m\u00e9s interessants. En part, perqu\u00e8 denota que s\u00f3n empreses de log\u00edstica amb un major volum d&#8217;activitat i aix\u00f2 t&#8217;assegura que <strong>tenen m\u00e9s experi\u00e8ncia<\/strong> i que, per tant, s\u00f3n uns entesos en la mat\u00e8ria.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les empreses de missatgeria juguen un rol fonamental en el grau de satisfacci\u00f3 dels clients. Sobretot, en els negocis online en els quals el servei de log\u00edstica \u00e9s l&#8217;\u00fanic punt de contacte entre client i l&#8217;empresa. La qualitat del servei de missatgeria d&#8217;un ecommerce poden fer caure o ressorgir la percepci\u00f3 que tenen els clients [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[21],"tags":[109,147,123,82,170],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Millorant el grau de satisfacci\u00f3 del client | Tour SA<\/title>\n<meta name=\"description\" content=\"Les empreses de missatgeria juguen un rol fonamental en el grau de satisfacci\u00f3 del client. 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