{"id":6174,"date":"2021-12-09T10:14:48","date_gmt":"2021-12-09T09:14:48","guid":{"rendered":"https:\/\/www.tour-sa.com\/logistica-inversa\/"},"modified":"2022-02-24T01:15:46","modified_gmt":"2022-02-24T00:15:46","slug":"logistica-inversa","status":"publish","type":"page","link":"https:\/\/www.tour-sa.com\/ca\/logistica-inversa\/","title":{"rendered":"Log\u00edstica inversa"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero” _builder_version=”4.5.2″ background_image=”https:\/\/www.tour-sa.com\/wp-content\/uploads\/2021\/12\/logistica-inversa-barcelona.jpg” parallax=”on”][et_pb_fullwidth_header title=”Log\u00edstica inversa” button_one_text=”Contacte amb nosaltres” button_one_url=”https:\/\/www.tour-sa.com\/ca\/contacte\/” content_max_width=”700px” _builder_version=”4.5.2″ title_font=”|700|||||||” title_font_size=”60px” title_line_height=”1.5em” content_font=”||||||||” content_font_size=”20px” content_line_height=”1.8em” subhead_font=”Lato|700|||||||” subhead_font_size=”30px” subhead_line_height=”1.8em” background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_start=”rgba(53,80,160,0.27)” background_color_gradient_end=”#3550a0″ background_color_gradient_direction=”220deg” background_color_gradient_overlays_image=”on” custom_button_one=”on” button_one_text_size=”16px” button_one_text_color=”#3550a0″ button_one_bg_color=”#ffffff” button_one_border_width=”10px” button_one_border_color=”rgba(210,159,104,0)” button_one_border_radius=”100px” button_one_font=”Lato|900|||||||” button_one_use_icon=”off” custom_button_two=”on” button_two_text_size=”16px” button_two_text_color=”#ffffff” button_two_bg_color=”rgba(255,255,255,0.15)” button_two_border_width=”10px” button_two_border_color=”rgba(210,159,104,0)” button_two_border_radius=”100px” button_two_font=”Lato|900|||||||” button_two_use_icon=”off” custom_margin=”|||” custom_padding=”5vw||5vw||true|false” custom_padding_tablet=”20vw||20vw||true” custom_padding_phone=”20vw||20vw||true” custom_padding_last_edited=”on|desktop” hover_enabled=”0″ title_font_size_tablet=”50px” title_font_size_phone=”32px” title_font_size_last_edited=”on|tablet” button_one_text_color_hover=”#3550a0″ button_two_text_color_hover=”#ffffff” button_one_bg_color_hover=”rgba(255,255,255,0.8)” button_two_bg_color_hover=”rgba(255,255,255,0.3)” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#3550a0″ button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#ffffff” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”rgba(255,255,255,0.8)” button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”rgba(255,255,255,0.3)”]<\/p>\n

El proc\u00e9s de la log\u00edstica va m\u00e9s enll\u00e0 del simple lliurament d’un paquet al client. Cal que fem un seguiment de l’enviament per garantir la seguretat i la rapidesa d’arribada. A Tour SA sabem tot aix\u00f2. Per\u00f2 tamb\u00e9 som molt conscients de la necessitat de comptar amb un servei de log\u00edstica inversa. Probablement s\u00e0pigues del que t’estem parlant. Per\u00f2, en qualsevol cas, t’ho explicarem.<\/p>\n

[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Secci\u00f3n” _builder_version=”3.22″][et_pb_row admin_label=”Fila” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”H1″ _builder_version=”4.5.2″ header_2_font_size=”30px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”15px||||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Qu\u00e8 \u00e9s la log\u00edstica inversa i com la fem<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”Fila” _builder_version=”4.0.9″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Texto” _builder_version=”4.5.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

De vegades, \u00e9s impossible lliurar un paquet al destinatari. Hi ha un error a l’adre\u00e7a, el receptor ha canviat de domicili o, simplement, no est\u00e0 d’acord amb all\u00f2 que ha rebut. En qualsevol d’aquests casos, comen\u00e7a el proc\u00e9s que coneixem com a servei de log\u00edstica inversa.<\/p>\n

Per tant, aquest consisteix a comptar amb l’estrat\u00e8gia i les eines necess\u00e0ries per tornar el paquet al prove\u00efdor quan \u00e9s impossible fer el lliurament a la destinaci\u00f3. \u00c9s a dir, es tracta del mateix proc\u00e9s que seguim per portar la mercaderia des del distribu\u00efdor al comprador, per\u00f2 en sentit invers, per aix\u00f2 el seu nom.<\/p>\n

Com haur\u00e0s dedu\u00eft, aquesta log\u00edstica inversa \u00e9s tan important com la directa (del prove\u00efdor al client). A Tour SA en som conscients i t’oferim tamb\u00e9 aquest servei amb les m\u00e0ximes garanties de seguretat i efici\u00e8ncia.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.0.9″ background_enable_color=”off” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”H2 + campos obligatorios” _builder_version=”4.5.2″ header_2_font_size=”25px” header_3_font_size=”25px” header_4_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Contacta amb la nostra empresa de log\u00edstica inversa a Barcelona<\/h2>\n

*Camps obligatoris<\/p>\n

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comunicacions comercials de TOUR, S.A. per correu electr\u00f2nic, WhatsApp i altres mitjans de comunicaci\u00f3 digital, segons el que estableix la llei LSSI\/CE 34\/2002.%22,%22checked%22:0,%22dragID%22:-1,%22link_url%22:%22%22,%22link_text%22:%22%22}%93″ fullwidth_field=”on” _builder_version=”4.5.2″ hover_enabled=”0″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” 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header_2_font_size=”25px” header_3_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Caracter\u00edstiques de la log\u00edstica inversa<\/h2>\n

 <\/p>\n

D’acord amb tot el que t’hem explicat, el nostre servei de log\u00edstica inversa<\/strong> t\u00e9 les peculiaritats seg\u00fcents:<\/p>\n

– Podeu requerir que fem diversos ports per tornar l’enviament. Per exemple, fins al distribu\u00efdor i despr\u00e9s fins al fabricant.
– Gestionem aquesta log\u00edstica a trav\u00e9s del nostre servei postvenda.
– La fem mitjan\u00e7ant un proc\u00e9s d’economia d’escala. Aix\u00f2 vol dir que no suposa un cost afegit, ja que agrupem els productes que han de ser tornats a la mateixa ciutat.
– Prenem aquest proc\u00e9s com una oportunitat. Encara que ens exigeix m\u00e9s feina i despeses, ho considerem una magn\u00edfica opci\u00f3 per entaular una relaci\u00f3 m\u00e9s profunda amb els nostres clients.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.tour-sa.com\/wp-content\/uploads\/2021\/12\/caracteristicas-logistica-inversa.jpg” alt=”caracteristicas logistica inversa” title_text=”caracteristicas logistica inversa” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Imagen: mensajer\u00eda moto” _builder_version=”4.5.2″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”left” sticky=”off” always_center_on_mobile=”on”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Secci\u00f3n” _builder_version=”3.22″ background_color=”#ffffff” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Fila” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.tour-sa.com\/wp-content\/uploads\/2021\/09\/IMG_7922.jpg” alt=”tipos cross docking” title_text=”IMG_7922″ align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Imagen: mensajer\u00eda furgoneta” _builder_version=”4.5.2″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”left” sticky=”off” always_center_on_mobile=”on”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”H2+texto” _builder_version=”4.5.2″ header_2_font_size=”25px” header_3_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Tipus de log\u00edstica inversa<\/h2>\n

 <\/p>\n

Encara que \u00e9s el cas m\u00e9s freq\u00fcent, la log\u00edstica inversa no sempre t\u00e9 a veure amb devolucions d’enviaments. De fet, a Tour SA realitzem aquest procediment amb dues finalitats. La primera \u00e9s, efectivament, tornar la mercaderia al remitent per haver estat impossible el seu lliurament a destinatari.<\/p>\n

Per\u00f2 tamb\u00e9 apliquem la log\u00edstica inversa de residus. Anomenem aix\u00ed el proc\u00e9s de recollida de productes quan han acabat la seva vida \u00fatil perqu\u00e8 siguin reciclats. Per exemple, si compres una bateria de cotxe i el venedor es fer c\u00e0rrec de la que tenies. Fins i tot t’abona una petita quantitat de diners.<\/p>\n

En aquest cas, ens ocupem de recollir la bateria gastada i la reenviem al prove\u00efdor de la nova que has comprat. Amb aix\u00f2, a Tour SA fem un servei m\u00e9s complet i tenim cura del medi ambient.<\/p>\n

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Passos de la log\u00edstica inversa<\/h2>\n

 <\/p>\n

Tot el procediment que compon aquest tipus de log\u00edstica des del destinatari fins al remitent consta de diversos passos. Et explicarem els que seguim escrupolosament a Tour SA per garantir la seguretat de la mercaderia:<\/p>\n

– Recepci\u00f3 de la sol\u00b7licitud de devoluci\u00f3. El nostre departament d’atenci\u00f3 al client rep la petici\u00f3 de tornada i posa en marxa el proc\u00e9s.
– Recollida de la mercaderia. Ens traslladem al domicili de qui ha rebut el paquet i els el recollim.
– Classificaci\u00f3. Un cop a les nostres instal\u00b7lacions, procedim a classificar els paquets tornats. Aix\u00ed, agrupem els que van destinats a un mateix lloc.
– Transport de la mercaderia fins al domicili dorigen. Ho fem seguint les especificacions que ens demani el client.<\/p>\n

D’altra banda, a Tour SA realitzem tots aquests passos incloent els procediments administratius corresponents. Aquests se centren, sobretot, en el registre correcte del nostre inventari i, m\u00e9s encara, en les gestions documentals de l’enviament. Per exemple, quan es tracta de tornar un paquet a l’estranger, ens ocupem de tots els tr\u00e0mits legals necessaris per fer-ho.<\/p>\n

Tamb\u00e9 comptem amb totes les eines tecnol\u00f2giques i l’equip hum\u00e0 necessaris per desenvolupar el servei de log\u00edstica inversa. Per aix\u00f2, podem fer-ho amb totes les garanties i amb la m\u00e0xima rapidesa.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.tour-sa.com\/wp-content\/uploads\/2021\/12\/pasos-logistica-inversa.jpg” alt=”pasos logistica inversa” title_text=”pasos logistica inversa” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Imagen: mensajer\u00eda furgoneta” _builder_version=”4.5.2″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”left” sticky=”off” always_center_on_mobile=”on”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”Fila” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.tour-sa.com\/wp-content\/uploads\/2021\/12\/beneficios-logistica-inversa.jpg” alt=”beneficios logistica inversa” title_text=”beneficios logistica inversa” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Imagen: mensajer\u00eda furgoneta” _builder_version=”4.5.2″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”left” sticky=”off” always_center_on_mobile=”on”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”H2+texto” _builder_version=”4.5.2″ header_2_font_size=”25px” header_3_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Beneficis de la log\u00edstica inversa<\/h2>\n

 <\/p>\n

A la vista de tot all\u00f2 que t’hem explicat, comprendr\u00e0s la import\u00e0ncia que comptis amb una empresa de transports que ofereixi log\u00edstica inversa. Si ets distribu\u00efdor i has de fer enviaments, tamb\u00e9 necessites un bon sistema de devoluci\u00f3 de productes.<\/p>\n

Gr\u00e0cies a ell, millorar\u00e0s l’experi\u00e8ncia de compra dels teus clients i, amb aix\u00f2, en promour\u00e0s la fidelitat. Alhora, aix\u00f2 et permetr\u00e0 augmentar les teves vendes i obtenir m\u00e9s beneficis.<\/p>\n

En conclusi\u00f3, tenir un servei de log\u00edstica inversa com el que t’oferim a Tour SA \u00e9s fonamental perqu\u00e8 la teva empresa prosperi. Cada cop es fan m\u00e9s compres a dist\u00e0ncia. I per als teus clients \u00e9s tan important enviar els productes com la devoluci\u00f3 dels mateixos.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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